For marine dealerships spring brings one of the most intense operational periods of the year. As temperatures rise, boat owners rush to prepare for the season, scheduling maintenance, addressing winter damage, and resolving any lingering mechanical issues. For service departments, this surge can quickly create bottlenecks. Boats (and other units) pile up in the yard, […]
Read More… from Managing the Spring Service Surge: Reducing Repair Cycle Time at Your Dealership
Lightspeed DMS has completely rearchitected its customer support model to move from a reactive help desk to a proactive success partner. This post explores the honest history of the transformation and the operational changes that led to current performance metrics: 89% of cases closed within 24 hours and a 93% call answer rate in under […]
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A Well-Deserved Honor for Garry Enyart The 2026 induction of Garry Enyart into the RV Hall of Fame is one of those moments where the entire industry collectively nods and says, “Yeah… that one makes sense.” Representing Cummins out of Minnesota, Garry has spent his career not just participating in the RV industry—but actively shaping […]
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Something changed in how your customers want to talk to you, and it did not happen gradually. Eighty percent of consumers no longer answer calls from unknown numbers. Phone contact preference at dealerships has dropped to 13%. The customers walking onto your lot tomorrow will text before they call, email before they visit, and expect […]
Read More… from Your Customers Stopped Calling. Has Your Dealership Caught Up?
What does 30+ years in Powersports teach you about running a better dealership? Bryan Tierney sat down with hosts Ben and Serge on One Gang Worldwide — one of the motorcycle industry’s most popular podcasts — to share exactly that. Why dealers should listen This isn’t a polished corporate pitch. It’s a real conversation between […]
Running a powersports repair shop means juggling a lot. Repair orders, parts, techs, and customer communication are all happening at once. As we’ve grown, keeping everything organized has honestly been one of the biggest challenges. When I was working out of my home shop by myself, I usually had about 15 to 20 jobs going […]
AI is quickly becoming table stakes. Most dealerships will have access to similar tools, similar capabilities, and similar promises. That’s why the real advantage doesn’t come from having AI. It comes from the context and use cases behind it. A generic AI tool can draft an email or summarize a report. But it doesn’t know […]
Running a marine dealership means navigating constant change. Seasonal demand spikes, complex service schedules, large unit inventory, warranty processing, and customer communication can quickly become overwhelming without the right systems in place. For many dealerships, disconnected tools and manual processes create inefficiencies that slow down service departments, delay parts availability, and make it difficult to […]
Read More… from Smoother Sailing: Streamlining Your Marine Dealership with Lightspeed DMS
I recently helped a few reps respond to a familiar objection:“We’ve seen Lightspeed before. We’re not interested.” It’s one of those statements that sounds final… but usually isn’t. In fact, it got me thinking. Not just about how we respond in the moment, but about the bigger opportunity sitting right in front of us: re-engaging […]
Read More… from Lightspeed DMS: What’s Changed (And Why Dealers Should Take Another Look)
Why the quality of your response is deciding more deals that you think A lead comes in at 11am on a Tuesday. Someone filled out the form on your website. They’re interested in a Wayfinder RV Go Lite Cloudbreaker. Your best rep sees it, calls, gets voicemail, and sends a follow-up email with a link […]
Read More… from Follow-Ups that Close: Lightspeed Sales Video