What if the next growth opportunity for your dealership is already sitting in your data? That was the case for Weller Recreation in Kamas, Utah. GM and President Matt Weller knew there was room to grow, but traditional reporting made it difficult to see exactly where the opportunity was. His manufacturers’ primary market areas did […]
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AI Command Center is generally available today – after seven months, 119 dealerships, and thousands of real dealer questions put it through its paces. Here’s why we built it that way. We Held Back Our AI for Seven Months. On Purpose. AI Command Center is generally available today – after seven months, 119 dealerships and […]
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Industry-first conversational AI built directly into Lightspeed DMS turns live dealership data into immediate, actionable answers SALT LAKE CITY, UT – August 18, 2026 – Lightspeed, the leading provider of dealership management software for the powersports, marine, RV, trailer, and golf car industries, today announced the general availability of Lightspeed AI Command Center™, the industry’s […]
How does Lightspeed ensure you get the right expert on the first call? We’ve replaced the “one-size-fits-all” help desk with a tiered support model. This structure routes specialized technical queries and simple workflow questions to the appropriate level of expertise, eliminating “phone tag” and accelerating resolution times for all dealers. The Lightspeed Customer Support team […]
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AI can be a powerful marketing tool, but for many dealerships, the hardest part is knowing where to start. That is where prompts come in. A prompt is simply the instruction you give an AI tool like ChatGPT, Claude, Copilot, or another platform. The better the prompt, the better the output. Instead of asking AI […]
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Why walk-around video has quietly become one of the most powerful selling tools an RV dealer has, and what a decade of homebuyers can teach us about it A couple three states away finds a travel trailer on your website. They like the floor plan. They study the little top-down diagram, the one with the […]
The most effective support happens before a dealer even picks up the phone. Learn about Lightspeed’s “White Glove” proactive support model, where our team monitors account health and case volume to identify and resolve potential dealership challenges before they escalate into critical business disruptions. Most dealers think of support the same way: something breaks, you […]
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Built directly into Lightspeed DMS, AI Command Center is purpose-built to help marine dealers move beyond digging through reports and disconnected systems and start turning real-time data into smarter, more predictive decisions. We’re proud to see this innovation recognized and grateful to the Lightspeed team, our AI Pioneer beta dealers, and the marine dealers who […]
Read More… from Lightspeed AI Command Center named one of Boating Industry’s 2026 Top Products.
3 Key Takeaways for Dealers Great follow-up isn’t about sending more messages. It’s about sending the right message at the right time. In today’s competitive market, the dealerships that consistently win sales are the ones that stay connected, stay organized, and stay top-of-mind throughout the buying journey.. 1. Speed Matters More Than Ever Customers expect […]
What does great DMS support look like in 2026? We’re sharing the data behind our recent improvements, including an 86% customer satisfaction (CSAT) score—significantly outperforming the SaaS industry benchmark of 78%. Learn how we track call response times, case resolution speed, and dealer feedback to ensure continuous accountability. Anyone can say their support has improved. […]
Read More… from 2026 Lightspeed Customer Support Statistics: Outperforming SaaS Benchmarks