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Tag: dealership

Maximizing Boat Use and Customer Retention

Posted on July 8, 2025 (July 8, 2025) by Anna Konczak
MRAA_Maximize_boat_use_and_customer_retention_blog_featured image

Article by Derrick Marshall, Lightspeed Sales Executive — Featured on MRAA.com Read the full article on MRAA → A new boat sale is just the beginning. The real long-term value for marine dealerships lies in how often customers use their boats — and how well dealerships stay connected throughout the ownership journey. In a featured article […]

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Posted in BlogTagged CRM, customer service, dealership, DMS, education, engagement, Marine, Marine Industry, MRAA, onboarding, sales

Why Great Dealership Leaders Don’t Bring the Solve

Posted on July 7, 2025 (July 8, 2025) by Anna Konczak
why_great_dealership_leaders_dont_bring_the_solve_blog_freatured image

There’s something our Chief Marketing & Product Officer said in a recent meeting that I can’t stop thinking about: “I’ve asked the team to start coming to us with the problem, not the solve.” And honestly? It stuck with me because it’s the opposite of how most of us operate. Myself included. In fast-paced environments […]

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Posted in BlogTagged communication, dealership, ideas, problem, Service department, Solution, strategy, trust

How Can Enterprise Dealerships Train Sales Teams Effectively Across Multiple Locations?

Posted on July 3, 2025 (July 3, 2025) by Anna Konczak
How can enterprise dealerships train saes teams effectively across multiple locations_blog_featured image

Empowering Sales Teams: Effective Training Strategies for Multi-Unit RV, Marine, Powersports, and Golf Cart Dealerships Why Sales Staff Training Matters for Enterprise Dealers In the fast-paced world of RV, marine, powersport, and golf cart dealerships, adopting new technology is crucial for staying competitive. But the real game-changer is how well your sales staff is trained. […]

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Posted in BlogTagged customer service, dealership, golf, Marine, Powersports, RV, sales, training

DMS Decoded

Posted on June 27, 2025 (June 27, 2025) by Anna Konczak
DMS Decoded_blog_featured image

DMS = System. Software. Solution. Simplified. We decode the name and unpack the power behind it. Let’s be honest: the term DMS gets thrown around a lot in the dealership world, and depending on who you’re talking to, it might stand for: So, which one is right? All of them. They’re just different ways of […]

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Posted in BlogTagged accounting, CRM, Customer Communication, dealership, DMS, Financing, golf, integration, integrations, inventory management, Lightspeed DMS, Marine, mobile, OEM, Parts Integration, Powersports, reporting, RV, sales, service, trailer

Top Questions Dealers are Asking About a DMS

Posted on June 25, 2025 (June 25, 2025) by Anna Konczak
top_questions_dealers_are_asking_about_dms_blog

Real Questions. Real Concerns. Real Answers for Your Dealership. Choosing a Dealer Management System (DMS) isn’t just a tech decision. It’s a full-on business decision. Your entire operation runs through this thing, and if it’s clunky, outdated, or missing key features, it’s going to show up in your bottom line fast. At Lightspeed, we’ve talked […]

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Posted in BlogTagged Data, dealership, DMS, integration, mobile, sales, training

The Power of Asking for the Sale in the Recreational Dealership World: Why It’s More Important Than Ever

Posted on June 16, 2025 (June 11, 2025) by Anna Konczak
The power of asking for the sale in the recreational dealership world

The world of recreational vehicle dealerships—whether in powersports, marine, RVs, or golf carts—has seen dramatic changes over the past few years. In the wake of the COVID-19 pandemic, the industry experienced an unprecedented shift: inventory shortages, surging demand, and a market where buyers were ready to say “yes” with little prompting. But today, the landscape […]

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Posted in BlogTagged buyer, dealership, recreation

Two Powerful Tools to Streamline Your Major Unit Workflow

Posted on June 12, 2025 (June 11, 2025) by Anna Konczak
two powerful tools to streamline your major unit workflow_blog_marine_featured image

Lightspeed Transfer Major Unit Packages + Options Import Marine dealers, we’ve heard you—and we’re excited to deliver two highly requested features that will simplify your major unit processes, save time, and reduce errors. This summer, get ready for a one-two combo that will seriously boost your dealership’s productivity: Transfer Major Unit Packages (available now with […]

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Posted in BlogTagged dealership, Marine, Marine Industry, streamline, workflow

The Seven Moments of Truth in the Dealership Sales Process

Posted on June 10, 2025 (June 10, 2025) by Anna Konczak
Hero Hub_Sales Process_webinar_blog_featured image

How to Win Trust, Close Sales, and Drive Lifetime Loyalty in Powersports, Marine, and RV Dealerships Consumers don’t decide at once—they decide in moments, and every dealership interaction shapes their decision. Some moments matter more than others–here are seven critical moments of truth that determine if a customer buys, trusts, or returns. The Seven Moments […]

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Posted in BlogTagged conversion, dealership, discovery, first impression, loyalty, Marine, Marine Industry, Payments, Powersports, Powersports Industry, RV, RV Industry, sales, sales process, trust

Beyond the Golf Course: Are Golf Cart Dealers Ready for the Shift?

Posted on June 5, 2025 (June 10, 2025) by Anna Konczak
Beyond the Golf Course: Are golf cart dealers ready for the shift?

The golf cart industry is no longer confined to the fairways. Across the country, golf carts are becoming the go-to solution for short-distance transportation in a wide range of industries—from resorts and event venues to municipalities and retirement communities. For golf cart dealer principals, this shift represents a pivotal moment: are you ready to meet the […]

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Posted in BlogTagged customer experience, Data, dealership, industry leader, integrations, OEM, Parts, profitability, sales, service, technology, webinar

It’s Time to Embrace New Technology in the Dealership

Posted on June 3, 2025 (June 10, 2025) by Anna Konczak
A hand drill on a table

I grew up around the car repair business—my dad owned and operated his own body shop. One of my favorite memories? When the Mac Tools or Snap-On truck would pull up outside. We’d climb in, check out the latest shiny tools, and the rep always had something new and exciting to show us. Even though […]

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Posted in BlogTagged customer experience, Data, dealership, industry leader, integrations, OEM, Parts, profitability, sales, service, technology, webinar

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