Lightspeed Service
Keep customers satisfied and coming back
Lightspeed Service acts as the premier service software for Marine, Powersports, RV, Trailer, and Golf Car dealers looking to deliver faster repairs, improve technician productivity, and build long-term customer loyalty. With tools like video walkarounds, mobile repair order management, and productivity tracking, you’ll keep the service lane humming and your customers impressed.
Popular Service Features
Service Scheduler and Visual Calendar
Automated, visual calendar built specifically for service departments.
- Track open WIP orders, monthly workloads, and shared technician availability on a single three-column dashboard
- Update shop schedules (move, pin high-priority jobs, and personalize appointments)
- Monitor technician availability, task durations, and utilization metrics to maximize billable hours
- Filter and sort the calendar layout by specific repair order stages, like parts received, to prioritize your next steps.
Service Tech Video
Build trust and transparency with every repair by adding a professional, personal touch to your service lane.
- Film evaluation walkaround up to 5 minutes straight from the service bay.
- Demonstrate failed or heavily worn components on camera to show customers the needed repairs.
- Attach videos directly to the job line to text or email them straight to the customer’s phone
- Eliminate customer pushback and build long-term trust, leading to verified authorization rate growth.
Lightspeed Mobile App for Service Techs
Manage Repair Orders and customer communication on the go without being tied to a computer station.
With the mobile app, teams can:
- Scan driver’s license barcodes to pull customer data during check-in.
- Decode equipment VINs or serial numbers instantly from the cloud to lock in the exact year, make, and model, eliminating parts ordering errors caused by forgetful customers.
- Use talk-to-text entry to create job titles and secure internal technician notes.
- Capture digital disclosures, customer approvals, and signatures on a mobile device.
- View routing, review parts sold, and clock into active jobs directly from the service bay.
See Lightspeed DMS in Action: Watch a dedicated visual calendar walkthrough in our Lightspeed Service Overview Webinar, or tune into the Service Department Tools & Automations Webinar to see live examples of both the scheduler and technician video walkarounds integrated into a daily shop workflow.
Why Dealerships Choose Lightspeed Service
Keep Techs Wrenching. Keep ROs Moving. Keep Customers Coming Back.
Lightspeed gives your service team the tools to run a tighter, more efficient operation, from check-in to claim submission. Advisors and technicians move faster, work smarter, and deliver experiences that reduce Repair Event Cycle Time (RECT) and turn first-time buyers into loyal repeat customers. With solutions like the Lightspeed Service Scheduler, you’ll streamline your service department and build relationships that last beyond the initial sale.
Comprehensive CRM Follow-Up Chains
Lightspeed helps dealerships automate customer communication without relying on manual follow-up or repeated phone calls. Teams can trigger timing-based sequences, such as a thank-you text naming the advisor 15 minutes after a new repair order is saved.
Customers can also receive automatic text or email updates when a repair order reaches “Ready to Cashier” status, helping reduce delivery delays and missed communication. After the repair, automated 30-day satisfaction checks and 90-day service reminders help keep the relationship active.
Every inbound and outbound text or email is permanently logged in the DMS communications panel, preserving customer history for the dealership even when staffing changes occur.
Technician Productivity Insights
With the Technician Statistics Report and related management tools, service managers can maximize shop profitability:
- Compare clocked actual hours against flat-rate billed hours to calculate true technician efficiency easily.
- Use precise productivity-tracking data to refine labor allocation and structure clear pay plans.
- Monitor repair order age with the Outstanding RO by Age (605) Report to make sure out-of-sight jobs never slip through the cracks.
- Measure your department’s efficiency directly against other Lightspeed dealers nationwide using industry benchmarks.
More Accurate, Real-Time Repair Orders
Lightspeed keeps repair order activity organized through a centralized route sheet dashboard, giving teams a clearer picture of who did what and when. RO statuses, such as ready to work, clocked in, or ready to cashier, update automatically based on real-time system actions.
The platform also supports complex service workflows. Multiple technicians can be assigned to a single job line, with each person tracking individual actual hours and labor clock-ins. Teams can apply unique labor rates by technician or job process on the same labor line, while shop supplies, hazardous waste, freight, shipping, and storage fees can be calculated automatically based on labor percentages and customizable caps.
Because Lightspeed seamlessly pairs with the core inventory software for equipment dealers, advisors can also launch built-in catalog tools like Parts Manager Pro or RV Partfinder directly from the RO, pull parts into a shopping cart, and import them into the repair order without duplicate entry. Advisors can likewise launch Service Manager Pro from the RO to instantly import industry-standard labor values and job descriptions based on nationwide data, ensuring every ticket is priced accurately.
Standard Job Functionality That Saves Time
Speed up RO creation and eliminate repetitive typing with a “copy and paste” library of pre-built templates:
- Save job titles, descriptions, required parts, labor hours, and specific rates into an instantly accessible library.
- Filter and assign templates by year, make, model, or broad equipment variety.
- Instantly pull comprehensive routine templates, like a 10-hour service, directly into an active RO to automatically load pre-priced lines.
Your Standard Jobs Library is 100% customizable by brand, unit type, or dealer process.
Warranty Claim Tracking and Document Management
Lightspeed helps service departments reduce missing paperwork, rejected claims, and claim-processing delays. Customer pay, internal, and warranty jobs can be managed on one unified RO using clear checkboxes.
The system also helps protect dealership revenue by preventing an RO from cashiering when a requested mobile part remains unresolved. Advisors can access a live feed of real-time manufacturer service bulletins and outstanding recalls directly within the system, transforming overlooked maintenance into an instant, built-in revenue source via warranty claims.
The platform natively supports manufacturer-specific digital inspection forms like the BRP Health Check or Yamaha equivalents, allowing advisors to conduct professional walkarounds on a tablet right out in the parking lot. For document management, Lightspeed stores up to 50 GB of digital files natively, with upgrade options up to 1 TB. Estimates, photos, signed inspection forms, and supporting service documents can remain securely archived in the customer’s permanent history.
Streamlines claim approval and reduces rejected submissions.
Watch Lightspeed’s Service Department Automation Webinar to see how it all works together.
4.5K+
40+
475+
Dealerships in North America
Years in Business
Integration Partners
Why Lightspeed?
Lightspeed DMS provides the foundational architecture your dealership needs to eliminate operational silos and reclaim lost revenue. By unifying sales, service, and accounting into one seamless system, we empower you to move faster, work smarter, and stay in total control of your growth.