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Tag: customer support

Who Provides Your Lightspeed Support? Meet the Experts Behind the Software

Posted on May 21, 2026 (May 28, 2026) by Erin Clark
Customer Support Team

Who is behind the phones at Lightspeed? Beyond the statistics, our support team is composed of outdoor industry experts who understand the specific operational needs of power sports and marine dealerships. Meet the people driving our “human-first” support strategy and learn why industry expertise is the foundation of our technical proficiency. In a recent post, […]

Read More… from Who Provides Your Lightspeed Support? Meet the Experts Behind the Software

Posted in BlogTagged AI, customer experience, customer support, Data, Dealerships, DMS, education, Email, EmailMarketing

How Lightspeed DMS Rearchitected Customer Support for Dealers

Posted on April 23, 2026 (May 5, 2026) by Erin Clark

Lightspeed DMS has completely rearchitected its customer support model to move from a reactive help desk to a proactive success partner. This post explores the honest history of the transformation and the operational changes that led to current performance metrics: 89% of cases closed within 24 hours and a 93% call answer rate in under […]

Read More… from How Lightspeed DMS Rearchitected Customer Support for Dealers

Posted in BlogTagged AI, customer experience, customer support, Data, Dealerships, DMS, education, Email, EmailMarketing, innovation, sales

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