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Tag: Customer Communication

Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted on August 7, 2025 (August 7, 2025) by Anna Konczak
why_dealerships_are_switching_to_lightspeed_blog_series_reason_4_featured image

Reason #4 Streamlined Sales Processes.  Sell Smarter, Close Faster In today’s dealership environment, buyers expect speed, clarity, and convenience—and your sales team needs tools that help them deliver all three. That’s where Lightspeed shines.  With intuitive workflows, customer-friendly tools, and mobile flexibility, Lightspeed helps your team move faster, work smarter, and close deals from anywhere—on […]

Read More… from Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted in BlogTagged accounting, buyer, CRM, Customer Communication, customer experience, Data, dealership, DMS, engagement, esignature, leads, mobile, Parts, quotes, sales, sales process, service, TextMarketing, trust, workflow

DMS Decoded

Posted on June 27, 2025 (June 27, 2025) by Anna Konczak
DMS Decoded_blog_featured image

DMS = System. Software. Solution. Simplified. We decode the name and unpack the power behind it. Let’s be honest: the term DMS gets thrown around a lot in the dealership world, and depending on who you’re talking to, it might stand for: So, which one is right? All of them. They’re just different ways of […]

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Posted in BlogTagged accounting, CRM, Customer Communication, dealership, DMS, Financing, golf, integration, integrations, inventory management, Lightspeed DMS, Marine, mobile, OEM, Parts Integration, Powersports, reporting, RV, sales, service, trailer

The Power of Personalization: How Lightspeed ePhone Turns Every Call into a Customer Connection

Posted on May 13, 2025 (May 12, 2025) by Anna Konczak
The Power of Personalization_featured image_blog

Think of the last time you received exceptional customer service. Was it an online interaction, a phone call, or an in-person experience? For me, great service is all about personalization. Just last week, I walked into one of our favorite local restaurants—no reservation, just a casual night out. While taking our order, the server smiled […]

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Posted in BlogTagged Customer Communication, dealership, ePhone

Lightspeed 2025.02 is Here!

Posted on February 18, 2025 (February 18, 2025) by Diana Wilberscheid
February Release _image

Critical, moment-defining skills can often be associated with fields like aviation and the military, but the same principles can also apply to our Marine, Powersports, and RV dealerships. Training isn’t just about knowing the steps; it’s about executing them confidently, without hesitation. That’s the impact of consistent, hands-on training. […]

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Posted in BlogTagged CRM, Customer Communication, DMS, ePhone, Release Notes, sales, service, TextMarketing

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