customer service Archives | Lightspeed DMS

How to Sell More Units and Service Without Leads Slipping Through the Cracks

Posted on January 30, 2026 by Christine Rentner

Dealers don’t lose sales because customers aren’t interested. They lose sales because leads aren’t followed up fast enough, service opportunities go unnoticed, or customer communication breaks down. Between walk-ins, website inquiries, OEM leads, phone calls, and service requests, managing everything across disconnected systems makes it easy for revenue to slip away. The solution is an integrated system with transparency and visibility across […]

Celebrating Excellence: Lightspeed Dealers Recognized Among Boating Industry’s Top 20 for 2025

Posted on January 26, 2026 by Christine Rentner

At Lightspeed, we believe that great technology is only as powerful as the people who use it. That’s why we’re especially proud to celebrate the outstanding achievements of our dealer partners who were recently recognized by Boating Industry as part of its 2025 Top 20 Dealers list. In its annual awards, Boating Industry honors dealerships […]

Managing Cash Flow in Marine Dealerships: How a Dealer Management System Makes the Difference

Posted on January 23, 2026 by Christine Rentner

In the marine industry, cash flow is the financial lifeblood of your dealership. It’s what keeps the lights on, the service bays spinning and your team focused on delivering exceptional customer experiences. Yet for many marine dealers, maintaining healthy cash flow remains one of the most persistent challenges especially during the slower winter months when […]

Lightspeed Joins LSVDA as a Platinum Level Sponsor

Posted on January 8, 2026 (January 9, 2026) by Diana Wilberscheid

Sarasota, FL and South Jordan, UT – January 8, 2026 – The Low-Speed Vehicle Dealer Association (LSVDA) is proud to announce Lightspeed, the industry-leading Dealer Management Solution (DMS), as its newest Platinum Level Sponsor. As thousands of golf, powersports, marine, RV, and trailer dealers across the U.S. and Canada already know, Lightspeed brings more than 40 […]

It’s All About Timing… and We Get That

Posted on January 6, 2026 (January 6, 2026) by Kristin Johnson

The other day, I was talking with a local dealer about switching systems. No sales pitch. No pressure. Just a real conversation about timing. They said what we hear all the time:“If we’re going to do it, the first of the year just makes the most sense.” Or “Once we get through busy season, then […]

Putting Customers First: How Thinking Like your Buyer Builds Loyalty

Posted on October 23, 2025 (October 23, 2025) by Anna Konczak

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In the world of recreational dealerships and service centers, one truth stands out: the customer should always be at the heart of your business. While they may not always be right in their expectations, their experience is what drives loyalty, repeat business, and referrals. Take Mountaineer RV, for example. Their founders were so dissatisfied with […]

Rev Up Your RV Dealership: 5 Smart Ways to Boost Your Parts Department

Posted on October 21, 2025 (October 21, 2025) by Anna Konczak

Your parts department isn’t just a back-end operation—it’s a key driver of customer satisfaction and dealership profitability. When it runs smoothly, it keeps customers coming back. When it doesn’t, it can slow down service, frustrate staff, and hurt your bottom line. Here are five actionable strategies to help your parts department operate more efficiently and […]

Let’s Chat:

Posted on August 13, 2025 (August 13, 2025) by Diana Wilberscheid

Real People, Real Answers! At Lightspeed, we believe great support should feel like talking to a knowledgeable friend—not an endless string of automated prompts. That’s why we want to remind you of the real-time, real-human help that is available via the Lightspeed Support Chat feature. The Lightspeed Support Chat feature is built right into the […]

Maximizing Boat Use and Customer Retention

Posted on July 8, 2025 (August 14, 2025) by Anna Konczak

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Article by Derrick Marshall, Lightspeed Sales Executive — Featured on MRAA.com Read the full article on MRAA → A new boat sale is just the beginning. The real long-term value for marine dealerships lies in how often customers use their boats — and how well dealerships stay connected throughout the ownership journey. In a featured article […]

How Can Enterprise Dealerships Train Sales Teams Effectively Across Multiple Locations?

Posted on July 3, 2025 (July 3, 2025) by Anna Konczak

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Empowering Sales Teams: Effective Training Strategies for Multi-Unit RV, Marine, Powersports, and Golf Cart Dealerships Why Sales Staff Training Matters for Enterprise Dealers In the fast-paced world of RV, marine, powersport, and golf cart dealerships, adopting new technology is crucial for staying competitive. But the real game-changer is how well your sales staff is trained. […]

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