AI is everywhere right now.But for most dealerships, the real question isn’t what is AI—it’s: Where does it actually make a difference in my business? At Lightspeed, we’ve been working alongside dealers long enough to know this:The goal isn’t to chase technology. It’s to run a better dealership. Built by dealers, for dealers, Lightspeed continues […]
Read More… from The AI-Powered Dealership: What Dealers Need to Know (and Where to Start)
The future of dealership operations is evolving fast—and it’s not slowing down anytime soon. I recently had the opportunity to join RVBusiness for their SupplySide Showcase to talk about how modern technology is reshaping the way dealerships operate and where the industry is headed next. What This Means for Dealerships During the conversation, I shared […]
Read More… from Lightspeed DMS Featured on RVBusiness SupplySide Showcase
At Lightspeed, we know great leadership when we see it—and we’re proud to celebrate one of our own. At Lightspeed, we know great leadership when we see it—and we’re proud to celebrate one of our own.Congratulations to Kristin Johnson for being recognized by RV PRO as one of its 2026 20 Women in Business honorees. […]
Read More… from Lightspeed’s Kristin Johnson Named One of RV PRO’s 20 Women in Business
The payment methods your customers expect are already here – the real question is whether they’re connected to the system that runs your dealership. What Are “Modern” Payment Methods, Exactly? Customers don’t think about payment methods — until they have to. Modern payment methods are how customers expect to pay today – and how dealership […]
Read More… from Modern Payments for Dealerships: Text-to-Pay, Contactless, and Integrated Checkout
Lightspeed DMS has completely rearchitected its customer support model to move from a reactive help desk to a proactive success partner. This post explores the honest history of the transformation and the operational changes that led to current performance metrics: 89% of cases closed within 24 hours and a 93% call answer rate in under […]
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A Well-Deserved Honor for Garry Enyart The 2026 induction of Garry Enyart into the RV Hall of Fame is one of those moments where the entire industry collectively nods and says, “Yeah… that one makes sense.” Representing Cummins out of Minnesota, Garry has spent his career not just participating in the RV industry—but actively shaping […]
Read More… from Honoring a Leader Who Helped Move the Industry Forward
Something changed in how your customers want to talk to you, and it did not happen gradually. Eighty percent of consumers no longer answer calls from unknown numbers. Phone contact preference at dealerships has dropped to 13%. The customers walking onto your lot tomorrow will text before they call, email before they visit, and expect […]
Read More… from Your Customers Stopped Calling. Has Your Dealership Caught Up?
What does 30+ years in Powersports teach you about running a better dealership? Bryan Tierney sat down with hosts Ben and Serge on One Gang Worldwide — one of the motorcycle industry’s most popular podcasts — to share exactly that. Why dealers should listen This isn’t a polished corporate pitch. It’s a real conversation between […]
Running a powersports repair shop means juggling a lot. Repair orders, parts, techs, and customer communication are all happening at once. As we’ve grown, keeping everything organized has honestly been one of the biggest challenges. When I was working out of my home shop by myself, I usually had about 15 to 20 jobs going […]
AI is quickly becoming table stakes. Most dealerships will have access to similar tools, similar capabilities, and similar promises. That’s why the real advantage doesn’t come from having AI. It comes from the context and use cases behind it. A generic AI tool can draft an email or summarize a report. But it doesn’t know […]