Lightspeed DMS has completely rearchitected its customer support model to move from a reactive help desk to a proactive success partner. This post explores the honest history of the transformation and the operational changes that led to current performance metrics: 89% of cases closed within 24 hours and a 93% call answer rate in under […]
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A Well-Deserved Honor for Garry Enyart The 2026 induction of Garry Enyart into the RV Hall of Fame is one of those moments where the entire industry collectively nods and says, “Yeah… that one makes sense.” Representing Cummins out of Minnesota, Garry has spent his career not just participating in the RV industry—but actively shaping […]
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Something changed in how your customers want to talk to you, and it did not happen gradually. Eighty percent of consumers no longer answer calls from unknown numbers. Phone contact preference at dealerships has dropped to 13%. The customers walking onto your lot tomorrow will text before they call, email before they visit, and expect […]
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What does 30+ years in Powersports teach you about running a better dealership? Bryan Tierney sat down with hosts Ben and Serge on One Gang Worldwide — one of the motorcycle industry’s most popular podcasts — to share exactly that. Why dealers should listen This isn’t a polished corporate pitch. It’s a real conversation between […]
Running a powersports repair shop means juggling a lot. Repair orders, parts, techs, and customer communication are all happening at once. As we’ve grown, keeping everything organized has honestly been one of the biggest challenges. When I was working out of my home shop by myself, I usually had about 15 to 20 jobs going […]
AI is quickly becoming table stakes. Most dealerships will have access to similar tools, similar capabilities, and similar promises. That’s why the real advantage doesn’t come from having AI. It comes from the context and use cases behind it. A generic AI tool can draft an email or summarize a report. But it doesn’t know […]