Running a powersports repair shop means juggling a lot. Repair orders, parts, techs, and customer communication are all happening at once. As we’ve grown, keeping everything organized has honestly been one of the biggest challenges. When I was working out of my home shop by myself, I usually had about 15 to 20 jobs going […]
AI is quickly becoming table stakes. Most dealerships will have access to similar tools, similar capabilities, and similar promises. That’s why the real advantage doesn’t come from having AI. It comes from the context and use cases behind it. A generic AI tool can draft an email or summarize a report. But it doesn’t know […]
Running a marine dealership means navigating constant change. Seasonal demand spikes, complex service schedules, large unit inventory, warranty processing, and customer communication can quickly become overwhelming without the right systems in place. For many dealerships, disconnected tools and manual processes create inefficiencies that slow down service departments, delay parts availability, and make it difficult to […]
Read More… from Smoother Sailing: Streamlining Your Marine Dealership with Lightspeed DMS
I recently helped a few reps respond to a familiar objection:“We’ve seen Lightspeed before. We’re not interested.” It’s one of those statements that sounds final… but usually isn’t. In fact, it got me thinking. Not just about how we respond in the moment, but about the bigger opportunity sitting right in front of us: re-engaging […]
Read More… from Lightspeed DMS: What’s Changed (And Why Dealers Should Take Another Look)
Why the quality of your response is deciding more deals that you think A lead comes in at 11am on a Tuesday. Someone filled out the form on your website. They’re interested in a Wayfinder RV Go Lite Cloudbreaker. Your best rep sees it, calls, gets voicemail, and sends a follow-up email with a link […]
Read More… from Follow-Ups that Close: Lightspeed Sales Video
At the recent AIMExpo, one theme kept surfacing in conversations with dealers: growth is still happening, but the dealerships winning right now are the ones using their data. In a recent interview with Motorcycle & Powersports News, Aaron Carver of Lightspeed shared how Lightspeed DMS is helping dealerships increase service revenue, act on real-time benchmarks, […]
The outdoor recreation industry is moving fast. Your technology should keep up. At AIMExpo, Lightspeed pulled back the curtain on what’s ahead for 2026—and the message was clear: dealers need tools that are modern, practical, and built to drive revenue across sales and service. In this recap of an interview with Motorcycle & Powersports News […]
Your salespeople aren’t lazy. They’re not undertrained. They show up, they work leads, they follow up. And at the end of the month, the numbers still don’t add up. Three leads sat unanswered for four days. Six deals had no follow-up scheduled. A customer moved on before anyone called back. Nobody dropped the ball on […]
Read More… from The Reason Good Sales Teams Still Miss Their Numbers
I got to share my story on One Gang Worldwide, and I’m still smiling. When Serge and Ben invited me onto the show to talk about my journey, from the parts counter to helping dealerships improve the day-to-day with technology, I was genuinely honored. We really covered the gamut: from my daily caffeine intake and […]
Here’s a scenario that probably sounds familiar. A customer walks up to the counter and asks for a part. Your counter person searches, doesn’t find it, and tells the customer you don’t have it. The customer leaves. Twenty minutes later, someone pulls that exact part off the shelf because they happened to know that exact part is offered through more than one […]
Read More… from Your Parts Department Is Losing Sales It Should Be Winning