For many children with cancer, life can feel very different from that of their peers. Time is often shaped by hospital visits, treatment schedules, and long days indoors. What they need most is something simple but powerful – a chance to feel like a child again. Care Camps Foundation is on a mission to provide […]
Read More… from Helping Children with Cancer Experience the Joy of Camp
At Lightspeed, we know great leadership when we see it—and we’re proud to celebrate one of our own. At Lightspeed, we know great leadership when we see it—and we’re proud to celebrate one of our own.Congratulations to Kristin Johnson for being recognized by RV PRO as one of its 2026 20 Women in Business honorees. […]
Read More… from Lightspeed’s Kristin Johnson Named One of RV PRO’s 20 Women in Business
The payment methods your customers expect are already here – the real question is whether they’re connected to the system that runs your dealership. What Are “Modern” Payment Methods, Exactly? Customers don’t think about payment methods — until they have to. Modern payment methods are how customers expect to pay today – and how dealership […]
Read More… from Modern Payments for Dealerships: Text-to-Pay, Contactless, and Integrated Checkout
For marine dealerships spring brings one of the most intense operational periods of the year. As temperatures rise, boat owners rush to prepare for the season, scheduling maintenance, addressing winter damage, and resolving any lingering mechanical issues. For service departments, this surge can quickly create bottlenecks. Boats (and other units) pile up in the yard, […]
Read More… from Managing the Spring Service Surge: Reducing Repair Cycle Time at Your Dealership
Lightspeed DMS has completely rearchitected its customer support model to move from a reactive help desk to a proactive success partner. This post explores the honest history of the transformation and the operational changes that led to current performance metrics: 89% of cases closed within 24 hours and a 93% call answer rate in under […]
Read More… from How Lightspeed DMS Rearchitected Customer Support for Dealers
A Well-Deserved Honor for Garry Enyart The 2026 induction of Garry Enyart into the RV Hall of Fame is one of those moments where the entire industry collectively nods and says, “Yeah… that one makes sense.” Representing Cummins out of Minnesota, Garry has spent his career not just participating in the RV industry—but actively shaping […]
Read More… from Honoring a Leader Who Helped Move the Industry Forward
Something changed in how your customers want to talk to you, and it did not happen gradually. Eighty percent of consumers no longer answer calls from unknown numbers. Phone contact preference at dealerships has dropped to 13%. The customers walking onto your lot tomorrow will text before they call, email before they visit, and expect […]
Read More… from Your Customers Stopped Calling. Has Your Dealership Caught Up?
What does 30+ years in Powersports teach you about running a better dealership? Bryan Tierney sat down with hosts Ben and Serge on One Gang Worldwide — one of the motorcycle industry’s most popular podcasts — to share exactly that. Why dealers should listen This isn’t a polished corporate pitch. It’s a real conversation between […]
Running a powersports repair shop means juggling a lot. Repair orders, parts, techs, and customer communication are all happening at once. As we’ve grown, keeping everything organized has honestly been one of the biggest challenges. When I was working out of my home shop by myself, I usually had about 15 to 20 jobs going […]
AI is quickly becoming table stakes. Most dealerships will have access to similar tools, similar capabilities, and similar promises. That’s why the real advantage doesn’t come from having AI. It comes from the context and use cases behind it. A generic AI tool can draft an email or summarize a report. But it doesn’t know […]