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Tag: customer experience

Is Your DMS Built for Your Dealership… or Just Pretending?

Posted on January 13, 2026 (January 7, 2026) by Kristin Johnson

Because running a dealership is not the same as running a shoe store. If you’ve ever tried to force a general retail system to behave like a real dealership DMS, you already know how this story ends. Somewhere between VINs, service tickets, flooring statements, and the mystery of where your gross profit went, things get… […]

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Posted in BlogTagged accounting, BENEFIT, customer experience, Data, Dealerships, DMS, innovation, integrations, major unit receiving, reporting, service, VIN Decoding

Lightspeed Joins LSVDA as a Platinum Level Sponsor

Posted on January 8, 2026 (January 9, 2026) by Diana Wilberscheid
LSVDA Press Release

Sarasota, FL and South Jordan, UT – January 8, 2026 – The Low-Speed Vehicle Dealer Association (LSVDA) is proud to announce Lightspeed, the industry-leading Dealer Management Solution (DMS), as its newest Platinum Level Sponsor. As thousands of golf, powersports, marine, RV, and trailer dealers across the U.S. and Canada already know, Lightspeed brings more than 40 […]

Read More… from Lightspeed Joins LSVDA as a Platinum Level Sponsor

Posted in NewsTagged BENEFIT, customer experience, customer service, Data, Dealerships, DMS, innovation, integrations

It’s All About Timing… and We Get That

Posted on January 6, 2026 (January 6, 2026) by Kristin Johnson
Dealership Office

The other day, I was talking with a local dealer about switching systems. No sales pitch. No pressure. Just a real conversation about timing. They said what we hear all the time:“If we’re going to do it, the first of the year just makes the most sense.” Or “Once we get through busy season, then […]

Read More… from It’s All About Timing… and We Get That

Posted in BlogTagged BENEFIT, customer experience, customer service, Data, Dealerships, DMS, innovation, integrations

Celebrating Excellence: Lightspeed’s 2025 RVDA RECT Award Announcement

Posted on November 4, 2025 (November 4, 2025) by Anna Konczak
2025 RVDA RECT Award announcement blog

You spoke and we listened. We heard you when you said we should add more categories to our awards. This year we have 6 different categories to award some of our incredible dealerships, so thank you for your feedback! At Lightspeed, we believe that data-driven performance and innovation are the cornerstones of exceptional service in […]

Read More… from Celebrating Excellence: Lightspeed’s 2025 RVDA RECT Award Announcement

Posted in BlogTagged customer experience, innovation, RV, RV Industry, technology

Lightspeed Dealers Recognized Among Top Performers at Nautique Dealer Meeting

Posted on November 3, 2025 (November 3, 2025) by Anna Konczak
press release_nautique dealer meeting_top performers_11.3.2025

Salt Lake City, UT — [November 3, 2025] — Lightspeed extends heartfelt congratulations to the exceptional dealers recognized at this year’s Nautique Dealer Meeting, held October 12–14 in Orlando, Florida. The event brought together leaders from across the Nautique Boats network to celebrate remarkable performance, customer dedication, and forward-thinking innovation.  Among this year’s award-winning dealers, […]

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Posted in NewsTagged customer experience, dealer, DMS, industry leader, Marine, Marine Industry, Press Release

Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted on August 14, 2025 (August 14, 2025) by Anna Konczak
Why_dealerships_are_switching_to_lightspeed_blog_series_reason_five_blog_featured image

Reason #5: A Partner for the Long Haul – Support That Doesn’t End at the Sale Choosing a Dealer Management System is a big decision—but what happens after you sign the contract is just as important as what led you to it.  With Lightspeed, you’re not just buying software. You’re gaining a partner—one that’s invested […]

Read More… from Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted in BlogTagged customer experience, dealership, DMS, onboarding, Partners, resources, sale, training, tutorials, webinar

Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted on August 7, 2025 (August 7, 2025) by Anna Konczak
why_dealerships_are_switching_to_lightspeed_blog_series_reason_4_featured image

Reason #4 Streamlined Sales Processes.  Sell Smarter, Close Faster In today’s dealership environment, buyers expect speed, clarity, and convenience—and your sales team needs tools that help them deliver all three. That’s where Lightspeed shines.  With intuitive workflows, customer-friendly tools, and mobile flexibility, Lightspeed helps your team move faster, work smarter, and close deals from anywhere—on […]

Read More… from Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted in BlogTagged accounting, buyer, CRM, Customer Communication, customer experience, Data, dealership, DMS, engagement, esignature, leads, mobile, Parts, quotes, sales, sales process, service, TextMarketing, trust, workflow

Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted on July 24, 2025 (July 21, 2025) by Anna Konczak
Why_dealerships_are_switching_to_lightspeed_blog_series_reason_two_blog_featured image

Reason #2: Service Department Efficiencies – Supercharge Your Service Department with Lightspeed  Let’s face it—your service department doesn’t have time to waste. Between juggling appointments, tracking down parts, and handling warranty claims, your techs and advisors already have enough on their plates. That’s where Lightspeed steps in to help.  With smart integrations, real-time scheduling, and […]

Read More… from Why Dealerships Are Switching to Lightspeed: A 5-Part Blog Series 

Posted in BlogTagged customer experience, dealership, integrations, OEM, Parts, Price Books, service, Service department, Service Scheduler, tech video, Warranty

Beyond the Golf Course: Are Golf Cart Dealers Ready for the Shift?

Posted on June 5, 2025 (June 10, 2025) by Anna Konczak
Beyond the Golf Course: Are golf cart dealers ready for the shift?

The golf cart industry is no longer confined to the fairways. Across the country, golf carts are becoming the go-to solution for short-distance transportation in a wide range of industries—from resorts and event venues to municipalities and retirement communities. For golf cart dealer principals, this shift represents a pivotal moment: are you ready to meet the […]

Read More… from Beyond the Golf Course: Are Golf Cart Dealers Ready for the Shift?

Posted in BlogTagged customer experience, Data, dealership, industry leader, integrations, OEM, Parts, profitability, sales, service, technology, webinar

It’s Time to Embrace New Technology in the Dealership

Posted on June 3, 2025 (June 10, 2025) by Anna Konczak
A hand drill on a table

I grew up around the car repair business—my dad owned and operated his own body shop. One of my favorite memories? When the Mac Tools or Snap-On truck would pull up outside. We’d climb in, check out the latest shiny tools, and the rep always had something new and exciting to show us. Even though […]

Read More… from It’s Time to Embrace New Technology in the Dealership

Posted in BlogTagged customer experience, Data, dealership, industry leader, integrations, OEM, Parts, profitability, sales, service, technology, webinar

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