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Tag: customer experience

Beyond the Golf Course: Are Golf Cart Dealers Ready for the Shift?

Posted on June 5, 2025 (June 10, 2025) by Anna Konczak
Beyond the Golf Course: Are golf cart dealers ready for the shift?

The golf cart industry is no longer confined to the fairways. Across the country, golf carts are becoming the go-to solution for short-distance transportation in a wide range of industries—from resorts and event venues to municipalities and retirement communities. For golf cart dealer principals, this shift represents a pivotal moment: are you ready to meet the […]

Read More… from Beyond the Golf Course: Are Golf Cart Dealers Ready for the Shift?

Posted in BlogTagged customer experience, Data, dealership, industry leader, integrations, OEM, Parts, profitability, sales, service, technology, webinar

It’s Time to Embrace New Technology in the Dealership

Posted on June 3, 2025 (June 10, 2025) by Anna Konczak
A hand drill on a table

I grew up around the car repair business—my dad owned and operated his own body shop. One of my favorite memories? When the Mac Tools or Snap-On truck would pull up outside. We’d climb in, check out the latest shiny tools, and the rep always had something new and exciting to show us. Even though […]

Read More… from It’s Time to Embrace New Technology in the Dealership

Posted in BlogTagged customer experience, Data, dealership, industry leader, integrations, OEM, Parts, profitability, sales, service, technology, webinar

From Risk to Revenue: How Dealers Can Modernize Remote Payments Safely

Posted on May 8, 2025 (May 9, 2025) by Anna Konczak
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Phone orders and remote payments remain a vital part of dealership operations – from taking deposits to finalizing service work. But collecting payment over the phone using traditional methods can introduce compliance risk, inefficiencies, and customer friction. In today’s evolving payments landscape, dealers need solutions that are not only secure and PCI-compliant, but also fast, intuitive, […]

Read More… from From Risk to Revenue: How Dealers Can Modernize Remote Payments Safely

Posted in BlogTagged customer experience, customer service, dealership, mobile, Payments

Maximizing the Local Dealership Advantage

Posted on May 1, 2025 (May 5, 2025) by Madeline Jaeger
Herohub logo for blogs

Digital research can’t replace emotional connection. Buyers still crave the trust, reassurance, and expertise that only a real person can offer. Because of this, salespeople can add value beyond the internet, answering nuanced questions, offering tailored advice, and building rapport and trust in ways the internet can’t.  Additionally, in-person sales have higher close rates. Buyers […]

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Posted in BlogTagged AI, customer experience, Dealerships, HeroHub, sales, training

How Your DMS Streamlines New and Used RV Inventory Management

Posted on April 15, 2025 (April 30, 2025) by Anna Konczak

Whether you’re managing the latest models off the factory line or a lineup of previously owned rigs with a story to tell, inventory management is at the heart of your RV dealership. But new and used units each come with their own unique challenges—and your Dealer Management System (DMS) needs to be equipped to handle […]

Read More… from How Your DMS Streamlines New and Used RV Inventory Management

Posted in BlogTagged customer experience, DMS, inventory, inventory management, profitability, reporting, RV, tracking, Warranty

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