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Tag: customer experience

I Love Lightspeed Series: #1 It Makes Daily Operations More Efficient

Posted on February 2, 2026 (February 3, 2026) by Anna Konczak
I Love LS Blog Series_2026_#1_LS Streamlines Dealer Daily Operations_efficiency

Running a dealership means juggling moving parts—literally and figuratively. Service bays fill up, repair orders stack, parts requests roll in, and customers expect fast, accurate updates. Efficiency isn’t a bonus. It’s survival. That’s why so many dealers turn to Lightspeed to simplify the operational chaos.“I like Lightspeed because in the service department you can color […]

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Posted in BlogTagged customer experience, innovation, RV, RV Industry, technology

How to Sell More Units and Service Without Leads Slipping Through the Cracks

Posted on January 30, 2026 by Christine Rentner
Service check out

Dealers don’t lose sales because customers aren’t interested.  They lose sales because leads aren’t followed up fast enough, service opportunities go unnoticed, or customer communication breaks down.  Between walk-ins, website inquiries, OEM leads, phone calls, and service requests, managing everything across disconnected systems makes it easy for revenue to slip away. The solution is an integrated system with transparency and visibility across […]

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Posted in BlogTagged BENEFIT, CRM, customer experience, customer service, Data, DMS, innovation, integrations, leads, relationship management, reporting, service

Revved up & on the Road: Lightspeed’s January Tradeshow Recap

Posted on January 29, 2026 by Anna Konczak
blog_featured image_january recap_2026

From powersports to RV to Golf, our January trade shows spanned multiple corners of the dealership world. Each event gave us valuable time with dealers, OEMs, and partners eager to start the year strong. Here’s where we spent our month: AIMExpo – Anaheim, CA (MIC Member) WPS National Sales Meeting – Phoenix, AZ NTP Stag […]

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Posted in BlogTagged customer experience, innovation, RV, RV Industry, technology

You’re Already Using AI (You Just Don’t Call It That)

Posted on January 28, 2026 (February 3, 2026) by Diana Wilberscheid
Rearview to the Road Ahead - AI Blog Series Image

AI always finds its way into the conversation. Someone says it’s overhyped. Someone else says it’s terrifying. Someone declares it’s “the future.” And somehow, you’re the one expected to know what it is—and explain it. […]

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Posted in BlogTagged accounting, BENEFIT, customer experience, Data, Dealerships, DMS, innovation, integrations, major unit receiving, reporting, service, VIN Decoding

Celebrating Excellence: Lightspeed Dealers Recognized Among Boating Industry’s Top 20 for 2025

Posted on January 26, 2026 by Christine Rentner
Boat Wake

At Lightspeed, we believe that great technology is only as powerful as the people who use it. That’s why we’re especially proud to celebrate the outstanding achievements of our dealer partners who were recently recognized by Boating Industry as part of its 2025 Top 20 Dealers list. In its annual awards, Boating Industry honors dealerships […]

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Posted in BlogTagged BENEFIT, customer experience, customer service, Data, DMS, innovation, integrations, reporting, service

Managing Cash Flow in Marine Dealerships: How a Dealer Management System Makes the Difference

Posted on January 23, 2026 by Christine Rentner

In the marine industry, cash flow is the financial lifeblood of your dealership. It’s what keeps the lights on, the service bays spinning and your team focused on delivering exceptional customer experiences. Yet for many marine dealers, maintaining healthy cash flow remains one of the most persistent challenges especially during the slower winter months when […]

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Posted in BlogTagged BENEFIT, cash, cash flow, customer experience, customer service, Data, DMS, innovation, integrations, reporting, service

Introducing the 2026 Dealer Insights Series: Solutions for Today’s Dealerships

Posted on January 20, 2026 (January 20, 2026) by Christine Rentner
Dealer Insights Webinar Series

Running a dealership today is more complex than ever. Between managing sales, service, parts, inventory, accounting, and customer expectations, many dealers find themselves juggling disconnected systems that slow teams down and limit visibility. That’s why we’re excited to introduce the 2026 Dealer Insights Series a new webinar series designed specifically for dealers who are evaluating […]

Read More… from Introducing the 2026 Dealer Insights Series: Solutions for Today’s Dealerships

Posted in BlogTagged accounting, BENEFIT, customer experience, Data, Dealerships, DMS, innovation, integrations, major unit receiving, reporting, service, VIN Decoding

Is Your DMS Built for Your Dealership… or Just Pretending?

Posted on January 13, 2026 (January 7, 2026) by Kristin Johnson

Because running a dealership is not the same as running a shoe store. If you’ve ever tried to force a general retail system to behave like a real dealership DMS, you already know how this story ends. Somewhere between VINs, service tickets, flooring statements, and the mystery of where your gross profit went, things get… […]

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Posted in BlogTagged accounting, BENEFIT, customer experience, Data, Dealerships, DMS, innovation, integrations, major unit receiving, reporting, service, VIN Decoding

Lightspeed Joins LSVDA as a Platinum Level Sponsor

Posted on January 8, 2026 (January 9, 2026) by Diana Wilberscheid
LSVDA Press Release

Sarasota, FL and South Jordan, UT – January 8, 2026 – The Low-Speed Vehicle Dealer Association (LSVDA) is proud to announce Lightspeed, the industry-leading Dealer Management Solution (DMS), as its newest Platinum Level Sponsor. As thousands of golf, powersports, marine, RV, and trailer dealers across the U.S. and Canada already know, Lightspeed brings more than 40 […]

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Posted in NewsTagged BENEFIT, customer experience, customer service, Data, Dealerships, DMS, innovation, integrations

It’s All About Timing… and We Get That

Posted on January 6, 2026 (January 6, 2026) by Kristin Johnson
Dealership Office

The other day, I was talking with a local dealer about switching systems. No sales pitch. No pressure. Just a real conversation about timing. They said what we hear all the time:“If we’re going to do it, the first of the year just makes the most sense.” Or “Once we get through busy season, then […]

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Posted in BlogTagged BENEFIT, customer experience, customer service, Data, Dealerships, DMS, innovation, integrations

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