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Tag: customer-centric

Putting Customers First: How Thinking Like your Buyer Builds Loyalty

Posted on October 23, 2025 (October 23, 2025) by Anna Konczak
putting customers first blog_rob grant_october 2025

In the world of recreational dealerships and service centers, one truth stands out: the customer should always be at the heart of your business. While they may not always be right in their expectations, their experience is what drives loyalty, repeat business, and referrals. Take Mountaineer RV, for example. Their founders were so dissatisfied with […]

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Posted in BlogTagged CRM, customer service, customer-centric, DMS, golf, Marine, Powersports, RV, sales, trailer

Why It’s Important to Think Like Your Customer

Posted on March 19, 2025 (March 14, 2025) by Diana Wilberscheid
Blog - think like your customer image

Critical, moment-defining skills can often be associated with fields like aviation and the military, but the same principles can also apply to our Marine, Powersports, and RV dealerships. Training isn’t just about knowing the steps; it’s about executing them confidently, without hesitation. That’s the impact of consistent, hands-on training. […]

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Posted in BlogTagged CRM, customer service, customer-centric, DMS, golf, Marine, RV, sales

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