Call Analytics

Convert calls into sales—no more missed calls!

Lightspeed Call Analytics reduces customers’ frustration and the loss of profit from missed calls. Instead you can leverage call analytics to convert more calls into appointments and sales, leading more customers and more revenue.
Call analytics
Real-time insights

Real-time insights

Measure your level of service, identify potential problems, and correct them fast.
Increase revenue

Increase revenue

Capture missed calls and missed opportunities and follow up with leads.
Better reputation

Better reputation

Increase CSI with better call management and provide the best customer experience every time.

Lightspeed Call Analytics Features

Real-time actionable insights show you how employees handle calls and how calls are being routed, helping you provide a better caller experience to gain new customers and keep existing customers coming back.

Quick View Dashboard

The configurable dashboard details call trends such as missed calls, call volume, etc., so you can quickly identify and solve issues to improve customer outcomes.

Eliminate Missed Calls

Quickly identify and manage missed and mishandled calls allows you to provide the best customer experience and convert more calls into sales.

Notifications

Receive an alert on your phone immediately if your team is missing calls or experiencing an unusual call volume.

Manage Employee Performance

Monitor employee and department performance on key communication metrics such as missed calls, connected calls, voicemail, etc., over a period of time to optimally drive dealership performance.