Author: Diana Wilberscheid

As the year approaches its end, many dealerships are confronted with a critical juncture – the need to wrap up the current year while simultaneously laying the groundwork for the year ahead. Unfortunately, the term “Year-End” often steers dealers in the wrong direction, focusing their attention primarily on concluding the year. This tendency hinders them […]

Read More… from Dealership Year-End “Naughty or Nice List”: Which List Are You On?

I know what you are thinking … not another industry acronym to have to remember. RECT, or Repair Event Cycle Time, is simply the measure of time that it takes you to repair a customer’s boat, motor, or trailer in your service department. With many parts of the country having a limited boating season, any […]

Read More… from Part I: What is RECT and How to Measure for Best Results

Award recipients honored for timely and exemplary customer service during MRAA Dealer Week Conference and Expo TAMPA, FL  – December 5, 2023 – Lightspeed, a leader in dealer management solutions for the marine industry, announced its Marine Dealership RECT (Repair Event Cycle Time) Excellence Award winners during the Marine Retailers Association’s (MRAA) 2023 Dealer Week Conference […]

Read More… from Lightspeed Announces Marine Dealer RECT Excellence Award Winners

Award recipients were honored during the RVDA Spotlight on Excellence Luncheon LAS VEGAS, NV – November 7, 2023 – Lightspeed, a leading provider of RV dealership management software, has announced the winners of its second annual RV Dealership RECT (Repair Event Cycle Time) Excellence Awards. The winners were recognized during the RVDA’s 2023 RV Dealers […]

Read More… from Lightspeed Announces RV Dealer RECT Excellence Award Winners

Award recipients were recognized during the Powersports Business Accelerate Conference in Dallas DALLAS, TX – November 7, 2023 – Lindsay Elkins, an invaluable member of the Lightspeed team and a dedicated professional in the Powersports industry, has been recognized for her outstanding contributions and leadership abilities. She was recognized last evening at the Powersports Business […]

Read More… from Lindsay Elkins Honored in Powersports Business Magazine’s ’40 under 40′ List for 2023

New feature allows users to import essential vehicle information with just a VIN, streamlining operations and saving valuable time SALT LAKE CITY, UT  – October 24, 2023— Lightspeed, a leading provider of dealership management software for RV dealers, has announced the integration of Vehicle Identification Number (VIN) Decoding for Keystone RV, Dutchmen RV, CrossRoads RV and […]

Read More… from VIN Decoding Integration for Keystone RV, Dutchmen RV, CrossRoads RV and Forest River RV Brands 

We are excited to announce that the Winnebago Price Book is now available in Lightspeed! With this integration, accessing and managing Winnebago product information and pricing has never been easier. Whether you are a dealership, retailer, or service provider, this new feature will streamline your operations and enhance your customer experience. One of the core […]

Read More… from Winnebago Price Book now Available in Lightspeed

It’s no secret that a superior customer experience will keep customers coming back. A recent study from KPMG  stated “In today’s retail environment, the phrase ‘customer is king’ ” has never been more true. When price alone is no longer a differentiator, the customer experience must win out. Superior service, convenience, personalization, speedy delivery, and […]

Read More… from Providing a Stellar Customer Experience after the Sale