Reason #5: A Partner for the Long Haul – Support That Doesn’t End at the Sale
Choosing a Dealer Management System is a big decision—but what happens after you sign the contract is just as important as what led you to it.
With Lightspeed, you’re not just buying software. You’re gaining a partner—one that’s invested in your long-term success.
🤝 Support That Actually Supports You
We get it. Things move fast at your dealership, and when questions come up, you need answers now. That’s why Lightspeed offers multiple ways to get help, fast:
- Live phone support with real people based in Salt Lake City
- In-product chat support for quick questions while you work
- A robust self-service Knowledge Center packed with how-to videos, step-by-step guides, and best practices
Whether it’s your first week using Lightspeed or your fifth year, our support team is here to help you solve problems and keep things moving.
🎓 Training That Grows With You
Learning a new system shouldn’t be overwhelming. Lightspeed offers flexible training options to meet you where you are:
- New employee onboarding
- Virtual training sessions tailored to your dealership’s needs
- Ongoing webinars, tutorials, and resources to help you dig deeper and get more value out of the tools you already have
And as your dealership grows or your staff changes, we’re here to help your team stay up to speed—so you’re never left behind.
🌟 Real People, Real Relationships
We know many of our customers by name—and they know us. Whether it’s our trainers, our support reps, or our product experts, you’ll always be talking to someone who knows Lightspeed and understands the dealership world.
As one of our customers put it:
“It’s not just tech support—it’s people who actually care about making sure our dealership succeeds.”
🏁 Your Success Is Our Mission
Lightspeed isn’t a one-and-done vendor—we’re in this with you for the long haul. From system updates and product enhancements to customer feedback sessions and advisory groups, we’re constantly working to improve your experience and help your dealership thrive.
That wraps our 5-part series!
If you’ve been thinking about upgrading your DMS, now’s the time to see what Lightspeed can really do. With automation, seamless integrations, a unified system, streamlined sales, and a support team that’s always in your corner—you’re never going it alone.
👉 Ready to talk to a real person about making the switch? Let’s connect.
Bryan Tierney
Bryan Tierney's journey with Lightspeed began over thirty years ago, sparked by a childhood passion for the Powersports industry. After spending Saturdays at a local motorcycle shop with his dad, he started working behind the parts counter, where his path to Lightspeed began. Today, Bryan is a vital contributor to Lightspeed's success, having authored numerous blogs, presented at major events, led webinars, and conducted thousands of product demonstrations. His dedication to the recreation industry, fueled by the same excitement he had as a young boy, makes him an invaluable asset to the team.
