Our organization has operated dealerships with Lightspeed since 1993. In that time, we've grown from using just the shop floor modules (Parts, Sales, and Service) to fully integrating the Accounting component, along with value-adds like Loyalty.
Lightspeed is like any professional software familiar to end users—because it does everything, it is necessarily complex. Similar to a novice attempting to use professional photo-editing software, users might not be prepared for the “layers. ” We have found that, though the product requires a serious degree of engagement, dealerships that commit to that engagement are rewarded with smoother operations, greater quality control, and peace of mind.
Our biggest success with Lightspeed, despite the learning curves, has been in integrating accounting operations into the store in 2011. In taking that step, we were able identify heavy waste, light fraud, and save thousands on CPA services and fees. It is helpful to designate a key user in your dealerships, someone who can delegate training and onboarding, plus run primary point for support. By investing in a select number of team members' development, many common errors and practical mistakes can be avoided. Lightspeed is no easy investment, but it’s one well worth the time, money, and energy.
Killeen Power Sports