Real People, Real Answers!
At Lightspeed, we believe great support should feel like talking to a knowledgeable friend—not an endless string of automated prompts. That’s why we want to remind you of the real-time, real-human help that is available via the Lightspeed Support Chat feature.
The Lightspeed Support Chat feature is built right into the Lightspeed Client Portal. No bots. No AI. Just real people who know Lightspeed and know how to help.
No Bots. No Scripts. Just Real People Who Know Lightspeed.
Whether you’re looking for a quick answer or need help finding something in the system, chat gives you instant access to a real Lightspeed support team member, right from within your DMS. No AI, no canned responses, and no frustrating loops. It’s a fast, friendly way to get help with quick questions, find specific resources, or get pointed in the right direction.
You won’t be chatting with a robot pretending to understand you. You’ll be chatting with someone who speaks dealership, understands your industry, and actually knows our software.
Where Can You Find It?
The Lightspeed Chat feature is embedded directly within your Lightspeed DMS Client Portal, so support is right where you need it—inside the system you use every day.
To access it:
- Open your Lightspeed desktop application
- Click the “Get Help” button in the top right corner
- If you see the green “We’re Online” icon, you’re good to go—just start chatting!
Live Chat Hours:
Monday–Friday | 8:00 AM – 5:00 PM MST (10:00 AM – 7:00 PM EST)
Why Dealers Love Lightspeed Support Chat
Dealerships move fast—and when questions come up, you need answers that move just as quickly. Lightspeed Chat is designed to support your workflow without interrupting it.
✅ Get Quick Answers: From system navigation questions to how-to help, chat is perfect for the fast fixes that keep your day moving.
✅ No Phone Call Needed: Avoid phone hold times or waiting for an email response. Just type your question and get connected.
✅ Help from Real Humans: This isn’t chatbot support. You’re talking to a real Lightspeed expert based in Salt Lake City, who understands dealership operations and how to help.
Chat Is a Great First Step
While some support cases may still require a phone call or ticket escalation, Lightspeed Chat is a convenient first stop for:
- Troubleshooting login issues
- Asking where to find a feature
- Understanding system updates
- Navigating the Client Portal
- Locating training resources
- Getting account or permission help
Designed for Everyone at the Dealership
One of the best parts? The Lightspeed Client Portal is accessible to everyone at your dealership who uses Lightspeed. That means service writers, parts managers, controllers, sales team members, and GMs can all get the help they need—when they need it.
And because chat is embedded directly into the Portal, there’s no extra login or system to navigate. Just click “Get Help” and you’re in.
Better Support Starts Here
At Lightspeed, we’re committed to delivering support that’s accessible, efficient, and personalized. Lightspeed Support Chat is just one more way we’re helping you keep your dealership running smoothly—by putting real help right where you need it most.
So next time you’ve got a question or need help fast, don’t reach for the phone just yet. Open your Client Portal. Click “Get Help.” And start chatting with a real human who’s ready to assist.
Real people. Real answers. Right when you need them.
Dan Jacobson
Director, Technical Support With over 27 years at Lightspeed, Dan Jacobson has built his career around supporting customers and developing people. Starting as a Technical Support agent, Dan quickly moved into leadership roles and has spent the bulk of his career guiding the Client Services organization—including previous oversight of training and implementation. Today, he leads Lightspeed’s Technical Support team, overseeing Tier 1 and Tier 2 agents, supervisors, and managers. Dan holds a bachelor’s degree in Accounting and credits his leadership style to a piece of advice he once received: “You can choose to be right, or you can choose to have relationships—because you can’t always have both.” He’s passionate about helping others grow and takes pride in mentoring future leaders within the organization. Outside of work, you’ll find Dan flying RC airplanes, gardening, or spending time outdoors. He’s a fan of fall weather, Utah Jazz basketball, and can even ride a unicycle.
