Keep your service department moving fast—and your customers coming back. In this Lightspeed Service Overview, we’ll walk through the core Service workflows that help you reduce downtime, improve technician efficiency, and tighten up the full repair process—from scheduling to approvals to delivery. You’ll see how Service Scheduler helps optimize the day, how Lightspeed supports repair order creation/updates in real time, productivity tracking, and warranty claim visibility, plus how Standard Jobs speeds up write-ups with a built-in library of common RO tasks.
We’ll also highlight service-specific tools that drive faster decisions and better communication, including Lightspeed Mobile App functionality for RO check-in (unit condition photos), estimates/RO management, and capturing eSignatures for service approvals, along with Lightspeed Tech Video for walk-around videos that build trust and improve authorization rates.
