The Lightspeed Client Portal is a centralized support hub designed to give dealers faster, smarter access to the support and resources they rely on every day. Whether you’re troubleshooting a system issue, looking for training materials, or submitting product feedback, the portal is built to keep your dealership moving forward.
This isn’t just a support tool—it’s a reflection of how we serve our customers.
Why the Lightspeed Client Portal Matters
Dealerships run fast. When something breaks, stalls, or confuses your team, you need help that’s immediate, informed, and easy to access. The Lightspeed Client Portal was designed with that urgency in mind and is available to everyone at your dealership who uses Lightspeed.
From the moment you click the “Get Help” button [located in the top right-hand corner] in the Lightspeed desktop app, you’re connected to a full suite of tools and resources—no extra logins, no bouncing between systems.
Here’s what you’ll find inside:
A Smarter Homepage
The first thing you’ll see is the Content Showcase, featuring the latest release notes, webinars, newsletters, and product updates. It’s our way of keeping you in the loop—so you’re never caught off guard by a new feature or change.
You’ll also find:
- Your sales rep’s contact info
- Support center hours
- Links to our Knowledge Center, Idea Exchange, and My Cases tabs
Self-Service That Actually Works
The Knowledge Center hosts over 1,000 articles, written and maintained by our technical writing team. These documents cover everything from basic setup to advanced troubleshooting. And if you can’t find what you need? Submit a case and request that the
info be added. New Knowledge Center articles are added every day from the suggestions we get from dealers just like you.
Your Voice, Your Ideas
The Idea Exchange is where our dealer community shares product suggestions. You can submit ideas, vote on others, and join the conversation. It’s a direct line to our product team—and a key part of how we evolve Lightspeed to meet your needs.
Real-Time Case Management
Once a case is opened, the My Cases tab lets you track progress, communicate with support agents, and stay informed. And if you need live help, the “We’re Online” chat widget connects you directly to our Utah-based support team. If the light’s green, we’re ready.
More Resources, One Tab Away
The Resource Hub gives you access to:
- Upcoming and on-demand webinars
- Online training courses
- Industry reports
- And more
It’s all designed to help you and your team stay sharp, informed, and ahead of the curve.
Looking Ahead
The Lightspeed Client Portal is more than a support platform—it’s a reflection of our commitment to your success. Whether you’re solving a problem, learning something new, or shaping the future of Lightspeed, the portal is here to help you do it faster and better.
We’ll keep improving it. You keep growing your business.
Quinto Rico
Quinton Rico is a Product Marketing Manager at Lightspeed, where he bridges the gap between product development and dealer success. Known for his sharp storytelling and customer-first approach, Quinton crafts marketing strategies that showcase how Lightspeed’s innovations solve real-world dealership challenges. Since joining the team over two years ago as a Support Trainer, Quinton has brought both technical know-how and heart to his work—digitizing Lightspeed’s onboarding programs, mentoring new team members, and now shaping product messaging that drives adoption and growth. His background in professional education and passion for helping others keep him focused on what matters most: empowering dealers to do more with less friction. Before joining the tech world, Quinton put himself through college as a barber and helped launch several shops from the ground up—a nod to his entrepreneurial mindset and hands-on work ethic.
