Three shifts service managers can make to boost writer performance by next payday
In today’s market, service managers are under pressure to do more with less: drive higher ticket averages, improve customer experience, and boost productivity, all without hiring more staff or micromanaging an already overwhelmed team.
But what if the solution isn’t hiring?
What if it’s visibility?
In this 30-minute webinar, fixed ops consultant and dealership strategist Maggie Stevens of Powersports Playbook walks you through three strategic shifts that help managers unlock the full performance potential of their service writers using the systems and tools you already have inside Lightspeed.
These aren’t theories. These are tactical changes you can bring to your next team meeting to drive measurable results by your next payroll cycle.
1. The Hidden Power of the Promise Date
Your team sees the promise date field every day but are you using it as a profit-driving metric?
In this session, we’ll cover:
- Where it lives inside Lightspeed’s Estimates & Repairs dashboard
- How to use it as an accountability tracker, not just a calendar
- Why it’s the fastest way to reset expectations and improve labor efficiency
Most managers use this feature reactively. We’ll show you how to turn it into a performance driver without extra conversations or micromanagement.
2. Upselling the Obvious: Capturing “Low-Hanging Fruit” on Every Ticket
Your most profitable upsells are the ones that don’t require convincing.
We’ll break down:
- Three phrases to uncover overlooked add-ons
- Where most writers leave money on the table and how to fix it
- Why standardizing this process matters more than increasing your labor rate
Walk away with upsell strategies your team can use immediately with zero friction to the customer experience.
3. How to Use Notes Like a North Star (and Never Get Blindsided Again)
When it comes to communication across the service lane, Notes are greater than Memory.
In this segment:
- What to document in the RO notes so everyone stays aligned from techs to front desk
- How to reduce callbacks, misquotes, and chaos with better documentation
- Why clear internal communication builds trust and protects your margin
This one shift alone can dramatically improve ticket completion rates and cut down on costly rework.
Who Should Attend
- Service Managers ready to increase output without expanding the team
- GMs looking to boost fixed ops profitability with tools already in place
- Writers, advisors, and leads who want to stand out with next-level efficiency
What You’ll Walk Away With
By the end of this session, you’ll know:
- How to increase writer productivity, without hiring anyone new
- Where your untapped margin is hiding inside the RO flow
- How to use Lightspeed tools in new ways that directly impact profit
No fluff. No theory. Just three real shifts that move the needle.
REGISTER TODAY
Maggie Stevens
Maggie Stevens is a leading Fixed Ops consultant and former dealership operator with over a decade of hands-on experience. She co-founded and grew Cotee River Cycles—from an 800-square-foot repair shop into the largest independent dealership in her Florida market, entirely self-funded. As a Spark Award winner and contributing writer for Motorcycle & Powersports News, Maggie now works with top-performing dealerships nationwide through her consulting platform, Powersports Playbook, helping teams drive margin, improve efficiency, and scale without chaos. She’s led teams to $1M+ in annual OTC parts sales and regularly helps dealers hit 38%+ margins in Fixed Ops.
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