August kept the Lightspeed team moving.
From dealer meetings and industry events to leadership conversations and time spent inside a dealership, our team was on the road connecting with dealers, OEM partners, industry peers, and each other.
And while the destinations were different, the goal was largely the same: listen, learn, share what’s new at Lightspeed, and better understand what dealers need to keep their businesses moving forward.
Showing Up Across the Industry
Our team spent August connecting with the powersports industry at three major dealer events:
- Polaris Powersports Dealer Meeting – Nashville, TN
- CFMOTO Dealer Meeting – Minneapolis, MN
- Club BRP – Kissimmee, FL
Three different shows, one powersports industry, and a lot of the same priorities.
Dealers are looking for ways to do more with the team and inventory they already have. Inventory visibility across locations, tightening service turnaround, and staying connected with customers through text and other low-friction channels came up again and again.
We also heard something we always love hearing: positive feedback about Lightspeed Support and how quickly customer issues are being resolved.
That deserves a big shoutout to our Support team.
By proactively anticipating dealer needs and leveraging a tiered support model designed for faster issue resolution, our Support team continues to raise the bar for the dealer experience. Our customer support metrics consistently outperform SaaS industry benchmarks, and hearing that reflected directly in dealer conversations makes those numbers even more meaningful.
Learning Directly From Parris RV
One of the most valuable stops of the month took us to Parris RV’s flagship dealership in Payson, Utah.
The Parris RV leadership team welcomed Lightspeed onsite and gave us the opportunity to see how they operate their business and use Lightspeed across departments to drive efficiency, improve communication, and support their customers.
One thing that especially stood out was their commitment to service responsiveness. Every scheduled service appointment is diagnosed within hours of the customer’s arrival.
That kind of turnaround doesn’t happen by accident. It takes strong processes, an engaged team, and a real commitment to the customer experience.
Visits like this are incredibly valuable to Lightspeed. Seeing our technology in action, hearing candid feedback, and learning directly from the people using Lightspeed every day gives us insights we simply can’t get from behind a desk.
A huge thank you to the entire Parris RV team for opening your doors, sharing your knowledge, and continuing to trust Lightspeed as part of your business.
Coming Together at the Lightspeed Leadership Summit
August wasn’t only about getting closer to our customers and industry partners. It was also about getting closer as a team.
Lightspeed leaders came together for our Leadership Summit to align around where we’re headed, the opportunities ahead, and how we can continue helping dealers succeed.
Those conversations matter because the best dealer experiences don’t come from one department or one product. They come from teams working together around a shared understanding of the customer and a clear vision for what comes next.
As Lightspeed continues to innovate, bringing our leaders together to challenge ideas, share perspectives, and align on priorities helps us turn that vision into action.
What We’re Taking With Us
If there was a theme to August, it was connection.
Connecting with dealers. Connecting with OEM partners. Connecting what we hear in the field with what we build. And connecting our own teams around the opportunities ahead.
Every conversation gives us another perspective on where dealers are succeeding, where friction still exists, and where technology can make a meaningful difference.
We’re taking those insights with us into a very busy fall.
Next Stop: Nashville
Next up is the NATDA Trailer Show in Nashville, Tennessee, September 1–3. Come see us at booth #1944
And there’s plenty more ahead:
- NATDA Trailer Show – Nashville, TN (September 1st – 3rd)
- NVP Product Expo – Milwaukee, WI (September 12th – 13th)
- NPDA Dealer Connect – Columbus, OH (September 20th – 22nd)
- Barletta Dealer Meeting – South Bend, IN (September 21st – 22nd)
August was just a warm-up. With more events, dealer conversations, training opportunities, and product innovation ahead, we’re gearing up for a big finish to 2026.
Want to keep up with all things Lightspeed? Be sure to check out our YouTube Channel and Register for our upcoming Webinars. I have a feeling you won’t want to miss our upcoming webinars or product releases (especially our AI Command Center😉)
Lightspeed
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (“OEMs”), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Car industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rental, accounting, and CRM. When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For more than 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. For more information, visit www.lightspeeddms.com.
